THE NICE GROUP V2

Welcome to the Nice Team

Region:

Piemonte

Job type:

Permanent

Working days:

Day

Working hours:

Full-time

Location:

Racconigi (CN)

Application deadline:

30/11/2020

Company homepage:

https://v2home.com/

Technical Assistant (EN-FR)

We are looking for a Technical Support Specialist based in V2 SpA, Racconigi (CN).

He/She will work in the After Sales & Technical Support area and will be responsible for the technical assistance to our French and English speaking clients.

Main activities:

  • Ensure an excellent after sales service, giving telephone and online assistance and advice about the installation and maintenance of our products;
  • Ensure prompt responses to clients' needs and find quick solutions to incoming technical problems;
  • Organize visits to clients, he/she will be in charge to identify and solve technical issues;
  • Organize and implement training courses for the internal salesforce and clients in the country area he/she will be responsible for;
  • Support the product development process working closely with the R&D and Quality Departments;
  • Support the internal salesforce about technical topics.

Education/skill requirements:

  • 3-5 years previous experience in similar positions in well-structured and international environment;
  • High School Diploma in electronics/mechanics. Bachelor or Master degree will be considered as a plus;
  • Fluent in French and English;
  • Other language knowledge will be considered as a plus;
  • Customer oriented and great communication skills;
  • Availabilty to travel abroad